Iline Shipping and Returns

We currently ship throughout Switzerland and selected international destinations.

• Free shipping on orders above CHF 50.
• Orders below CHF 50 are charged a flat shipping fee, displayed at checkout.
• Orders are usually processed within 1–2 business days.
• Delivery typically takes 1–3 business days after dispatch.

• International shipping may be available to selected countries. Shipping costs and delivery times are calculated during checkout. Please note that customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

As olive oil is a natural food product, we generally do not accept returns or exchanges once an order has been delivered.
This policy helps us:

• Ensure food safety and product integrity
• Prevent unnecessary food waste
• Reduce environmental impact caused by return transportation
• Guarantee that every bottle reaches customers in optimal condition

If your order arrives damaged, defective, or if you receive the wrong product, please contact us within 5 days of delivery at [email protected].
Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing the claim, we may, at our sole discretion:

• Replace the product, or
• Issue a full or partial refund

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist in locating the shipment.
Questions regarding shipping or returns can be directed to:
[email protected]