Iline Organic FAQ

Our headquarters are located in Bern, Switzerland, with production in El Kef, Tunisia. We also have a European office in Konstanz and distribution centers in Switzerland, Germany, and France.

Yes – we offer exclusively certified products. In addition to organic, some products are also certified according to Demeter guidelines. All items are officially certified according to location: Demeter, CH-Bio (company location), DE-Bio (company location), EU-Bio, and USDA Organic, supported by certifications such as FSSC 22000, BRCGS Food Safety, and inspection bodies like bio.inspecta and Control Union.

Our entire value chain is subject to strict quality processes and control points; every product is fully documented and traceable. This ensures consistently high quality.

We offer a 14-day money-back guarantee, but recommend starting with a trial size (20ml). The money-back guarantee is limited to one unit, e.g., one bottle or one bag-in-box. Canisters cannot be returned.

You can conveniently pay via TWINT, PayPal, Apple Pay, Google Pay, MasterCard, Visa, American Express and for B2B by invoice.

• Hana (Delicate) – Light and delicately fruity. Harvested late in the season (January). “Hana” means happiness and well-being in Tunisian.

• Yara (Medium) – Balanced, smooth, fruity. Harvested mid-season (December). “Yara” means little butterfly.

• Dalia (Robust) – Strong, intense, and rich in polyphenols. Early harvest (October/November). “Dalia” stands for strength and power.

We offer various formats: bottles (e.g., 250 ml, 500 ml), bag-in-box, canisters, sample sets, refill sets, and attractive gift sets. Ideal for giving as gifts, trying out products, or for the catering/wholesale industry.

Yes – our wholesale range includes high-quality, hand-picked organic olive oil directly from the producer, without intermediaries. Ideal for resale or processing – with attractive prices, flexible formats, and consistent quality. Partners include Pistor (Mercanto), Hogashop, and Biosuisse (Biomondo).

• Recipes & Magazine: Inspiring recipes, background information, and lifestyle content all about olive oil.

• Contact options: You can reach us via email, Instagram, WhatsApp, or directly via Google Maps in Münsingen, Switzerland

• Free shipping on orders over CHF 20

• Money-back guarantee (Max. 1 item, no canisters)

Yes! Our organic olive oils make wonderful gifts – whether for friends, parents, colleagues, or business partners. We offer various sets – ideally suited for women, men, or special occasions. Even a single bottle is beautifully packaged and can be given as a gift.

You can enter a message at checkout with the note:
“Please print: [Your text]” – we will print on A4 paper, fold it, and include it in the package.
If you would like your own design or a customized card (e.g., with a company logo), please send us a PDF beforehand and mention it in your order.

We do not offer additional gift wrapping; however, our standard packaging is high-quality, simple, and ideal for giving as a gift.

No problem, we generally do not include an invoice or price information in gift orders.

As soon as your package is shipped, you will receive an email with tracking information (tracking link) so that you can check the delivery status at any time.

Yes, gladly. For companies, we offer the option of using an Excel spreadsheet with the recipient’s first name, last name, and address, allowing us to ship the packages directly to each individual.
Personalized cards (e.g., thank-you cards with a company logo or Christmas greetings) are also possible.

Please contact us at iline-organic.ch for larger orders – we will assist you with the entire process.

Our service is aimed at catering establishments, resellers and wholesalers who wish to purchase certified organic olive oils in various quantities and packaging.

All formats offered on the website are available at reduced prices for the catering and wholesale sectors.
The cost-effective 1-liter Marasca bottle was specially developed for the catering industry.
Other options: Bottles (250ml, 500ml, 1l), Bag-in-Box (1.5l, 3l, 5l), Canisters (10l, 20l, 30l).

Yes – our olive oil is hand-picked, cold-pressed and offers consistent quality for kitchen, counter and further processing.

• Catering: from 1 carton (e.g., 6 bottles)

• Wholesale: from 1 pallet or bulk containers (e.g., 10L, 20L, 30L canisters), in full packaging units

Within Europe, we ship from our EU warehouse using cardboard boxes or pallets – this results in particularly low shipping costs, which are calculated individually. Worldwide delivery is by truck or container.

Our production meets the international standards BRCGS Food Safety and FSSC 22000. We are certified by CH-BIO, EU-Bio, and USDA Organic. Warehouse locations: Switzerland, Germany, France, Tunisia.

Contact us by email ([email protected]) or via our inquiry form on the website. Our team will advise you personally – from inquiry to delivery.

Yes, we offer sample bottles in 20ml or 250ml so you can get an idea of ​​the quality, taste and packaging.

Small quantities are available for immediate delivery. For large quantities, the delivery time depends on the quantity and packaging – usually between 4 and 8 weeks.

Private label means that we produce high-quality olive oil according to your specifications and bottle it with your own brand name and design. This allows you to distribute your individual product without having to invest in production yourself.

Yes, our olive oil is certified according to EU organic and USDA organic standards. Further certifications are available upon request.

We offer a variety of olive oils, including single-varietal oils and blends. You can choose between mild, medium, and intense flavor profiles.

We offer a wide variety of packaging options, including glass bottles in various shapes and sizes, bag-in-box solutions, and bulk containers for the B2B sector.

Yes, you can choose from various bottle shapes, colors, and closures. We also offer design and printing services for custom labels and packaging.

Yes, we offer sample bottles so you can see for yourself the quality of our olive oil and packaging.

The minimum order quantity depends on the packaging and the desired product. It is usually between 1 and 5 pallets. Contact us for detailed information on MOQ (Minimum Order Quantities).

Contact us by email or via our inquiry form on the website. Our team will be happy to advise you and guide you through the entire ordering process.

The production and delivery time depends on the order quantity and the desired customizations. It typically takes between 4 and 8 weeks.

We deliver worldwide and handle all logistics to ensure your product arrives safely and on time.