Iline Organic FAQ – Verstehen ist der erste Schritt zum Vertrauen

Our head office is located in Bern, Switzerland, with production in El Kef, Tunisia. For Europe, we are also represented in Constance and have distribution centers in Switzerland, Germany and France.

Yes - we only offer certified products. In addition to organic, certain products are also certified according to Demeter guidelines. All articles are officially certified according to location: Demeter, CH Organic (company location), DE Organic (company location), EU Organic as well as USDA Organic, supported by certifications such as FSSC 22000, BRCGS Food Safety and inspection bodies such as bio.inspecta and Control Union.

Our entire value chain is subject to strict quality processes and control points, and every product is fully documented and traceable. This guarantees high, consistent quality.

We offer a 14-day money-back guarantee but recommend starting with a trial size (20ml). The money-back guarantee is limited to one unit e.g. 1 bottle or one bag-in-box. Canisters cannot be returned.

You can pay conveniently via TWINT, PayPal, Apple Pay, Google Pay, MasterCard, Visa, American Express and for B2B with invoice.

• Hana (Delicate) - Light and delicately fruity. Harvested late in the season (January). "Hana" means happiness and well-being in Tunisian.

• Yara (Medium) - Balanced, smooth, fruity. Harvest in the middle of the season (December). "Yara" means small butterfly.

• Dalia (Robust) - Strong, intense and rich in polyphenols. Early harvest (October/November). "Dalia" stands for strength and vigor.

We offer various formats: Bottles (e.g. 250 ml, 500 ml), bag-in-box, canisters, tasting sets, refill sets and attractive gift sets. Ideal for giving away, trying out or for gastronomy/wholesale.

Yes - our wholesale range includes high-quality, hand-picked organic olive oil directly from the producer, without any intermediaries. Ideal for resale or processing - with attractive prices, flexible formats and consistent quality. Our partners include Pistor (Mercanto), Hogashop and Biosuisse (Biomondo).

• Recipes & Magazine: Inspiring recipes, background knowledge and lifestyle content about olive oil.

• How to contact us: Via e-mail, Instagram, WhatsApp or directly via Google Maps in Münsingen (Switzerland)

• Free shipping from 20 CHF

• Money-back guarantee (max. 1 item, no canisters)

Yes, our organic olive oils make wonderful gifts - whether for friends, parents, colleagues or business partners.
We offer different sets - ideal for women, men or special occasions.
Even a single bottle is packaged to a high standard by us and can be given as a gift.

You can enter a message with the note during checkout:
"Please print: [your text]" - we print on A4, fold it and enclose it in the package.
If you would like your own design or a customized card (e.g. with company logo), please send us a PDF in advance and refer to it in the order.

We do not offer any additional gift packaging, but our standard packaging is high-quality, simple and ideal for giving as a gift.

No problem, we do not include an invoice or price information in the package for gift orders.

As soon as your parcel is dispatched, you will receive an e-mail with a tracking link so that you can check the delivery status at any time.

Yes, with pleasure. For companies, we offer the option of using an Excel list with the first name, surname and address of the recipients, so we can send the parcels directly to each individual.
Customized cards (e.g. thank you cards with company logo or Christmas greetings) are also possible.

Please contact us for larger orders at iline-organic.ch - we will support you with the entire process.

Our service is aimed at restaurants, retailers and wholesalers who wish to purchase certified organic olive oils in various quantities and packaging.

All formats offered on the website are available at reduced prices for restaurants and wholesalers.
The cost-efficient 1-liter Marasca bottle was specially developed for the catering trade.
Further options: Bottles (250 ml, 500 ml, 1 l), bag-in-box (1.5 l, 3 l, 5 l), canisters (10 l, 20 l, 30 l).

Yes - our olive oil is hand-picked, cold-pressed and offers consistent quality for the kitchen, counter and further processing.

• Gastronomy: from 1 carton (e.g. 6 bottles)

• Wholesale: from 1 pallet or large containers (e.g. 10 l, 20 l, 30 l canister), each in full packaging units

Within Europe, we ship by carton or pallet from our EU warehouse - this results in particularly low shipping costs, which are calculated individually. Worldwide delivery is by truck or container.

Our production meets the international standards BRCGS Food Safety and FSSC 22000.
We are certified by CH-BIO, EU-Bio, USDA Organic. Storage locations: Switzerland, Germany, France, Tunisia.

Contact us by e-mail ([email protected]) or via our inquiry form on the website.
Our team will advise you personally - from inquiry to delivery.

Yes, we offer sample bottles in 20 ml or 250 ml so that you can get an idea of the quality, taste and packaging.

Small quantities are available for immediate delivery. For large quantities, the delivery time depends on the quantity and packaging - usually between 4 and 8 weeks.

Private label means that we produce high-quality olive oil according to your requirements and bottle it with your own brand name and design. This allows you to market your individual product without having to invest in production yourself.

Yes, our olive oil is certified according to EU organic and USDA organic standards. Further certifications are available on request.

We offer various types of olive oil, including single-variety oils (mono-varieties) and blends. You can choose between mild, medium and intense flavor profiles.

We offer a wide range of packaging, including glass bottles in various shapes and sizes, bag-in-box solutions and large containers for the B2B sector.

Yes, you can choose from different bottle shapes, colors and closures. We also offer design and printing services for customized labels and packaging.

Yes, we offer sample bottles so that you can convince yourself of the quality of our olive oil and the packaging.

The minimum order quantity depends on the packaging and the desired product. It is usually between 1-5 pallets. Contact us for detailed information on the MOQ (Minimum Order Quantities).

Contact us by e-mail or via our inquiry form on the website. Our team will be happy to advise you and guide you through the entire ordering process.

The production and delivery time depends on the order quantity and the desired customizations. It usually takes between 4 and 8 weeks.

We deliver worldwide and take care of all the logistics so that your product arrives safely and on time.